We're here to provide care to you in a safe environment!

As regulated health professionals, we provide our services in accordance with infection control guidelines related to Covid-19. You can learn more about some of the precautions we continue to take by reading below.

Promotion of Physical Distancing

  • We stagger appointments at certain times to reduce the number of people in common areas of the clinic at one time.
  • All forms filled out by patients are completed online whenever possible in order to minimize the amount of time spent in the waiting room at our front desk.
  • We ask that you arrive as close as possible to your appointment time in order to reduce the number of people in our waiting room at one time.

Screening Patients, Visitors and Staff for Illness

All patients and visitors are screened upon entry to our clinic for Covid-19. Likewise, we require all of our staff to complete screening prior to each shift and require that they stay home for the recommended period of time should they not pass their screening.

HEPA Air Filtration

In order to optimize air quality, we employ True HEPA air purifiers throughout the clinic to ensure full coverage of our facility. Most importantly, every enclosed treatment room has its own dedicated air purifier equipped with a True HEPA filter.

Diligent Infection Control Procedures

  • We continue to be attentive to our usual routines that include strict hand washing/sanitizing, cleaning and disinfecting of treatment tables/surfaces and any equipment that comes into contact with patients after every use during appointments. High-touch surfaces in the clinic are also routinely disinfected.
  • We only using disinfectants at the clinic that are on Health Canada's list as being shown to be effective against Covid-19.
  • A hand sanitizing station is availble at the entrance of our clinic.
  • While we don't require it, if you prefer to wear a face mask while receiving care, we welcome this and have masks availabe for you at our front desk. Our health professionals will continue to wear a mask if you wear one or if it's your preference that they do. At other times, they may wear a mask while providing care depending on the procedure, their own preference, or if they determine that a patient is at high risk for complications of Covid-19.
  • We promote contactless payment such as tapping your credit card or e-transfer whenever possible.

Virtual Video Physiotherapy

  • We've been successfully helping people move and feel better since the beginning of the pandemic by providing 1-on-1 remote visits with their physiotherapist from the comfort and safety of their own home or office.
  • Receiving care this way is still a great way to see your physiotherapist and can be used in conjunction with in-person visits as well as situations where you might be unable to attend your appointment in-person due to having new cold or flu-like symptoms. Your physiotherapist can let you know if this is an appropriate option for you. You can learn more about our online video physiotherapy program by clicking here.
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